Please read these terms carefully before placing your order with DAQUA, and print a copy for your future reference.
1. Format of the Contract
1.1 These terms of sale apply to all goods supplied by DAQUA (the "Supplier").
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order.
1.3 An acceptance of your offer to buy the goods will be sent shortly after your order. However, we do have the right to terminate the contract in the event that the goods are unavailable, mis-priced or cleared funds are not received.
1.4 The contract is subject to your right of cancellation (see below).
1.5 The Supplier may change these terms of sale without notice to you in relation to future sales.
1.6 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order.
2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available, we reserve the right to not accept your order. If after acceptance or job order the Supplier discovers within [14 days] of our acceptance of your order that the goods are unavailable we may terminate the contract and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.3 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If an error is found within 14 days of accepting your order, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.4 In addition to the price, you may be required to pay a delivery charge for the goods.
2.5 Prices and Specifications are subject to change without notice.
3. Payment
3.1 Payment for goods and delivery charges where applicable can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date or due date as subject to your agreed credit terms and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received or your credit account is currently in good standing and within its pre agreed limits.
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.4 For all orders placed on a Credit Account - If terms of payment are not complied with the Seller shall have the right to charge interest at the rate of 1.5% for every month or part thereof, between the due date of payment and final settlement.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order.
4.2 Orders placed before 12.00pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons outwith the Supplier's control, the Supplier will inform you as soon as possible.
4.4 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.5 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
5.0 Returns
5.1 Returns are only available for 'off the shelf' stocked/standard items and not for products that are built to order or modified to customer's requirements. If an item is not stocked in our Perth warehouse and is shipped directly from the supplier then it is considered built-to-order. If you have questions regarding this please contact us at info@daqua.co.uk to confirm before ordering.
5.2 If you wish to return an order that is unwanted or purchased in error, the Items must be returned in the same condition and packaging that they were dispatched. There will a £10 restocking fee for returned goods. If the product is damaged or has been used we will not be able to issue a refund. The goods can be returned to you at your own cost or disposed of at your request.
5.3 Refunds can be made on items only and not delivery charges.
5.4 Our staff may offer guidance but this is not definitive and should only be considered as advice. If you are recommended a product by a member of our staff then the responsibility of ensuring it is correct for your application is up to you. While our staff members do their utmost to ensure that we recommend the correct products we may make mistakes and there may be aspects to the applications we may have missed or been unaware of. Please see the technical datasheets for the products and if one is unavailable please contact us or the manufacturer.
6.0 Warranty
6.1 All items are covered by the standard manufacturer’s warranty period from the point of sale unless stated otherwise on our website or quote.
6.2 If an item is purchased with us and is shipped to an address outside of the UK, the warranty we offer becomes Null and Void. We supply to the UK only!
6.3 All goods must be maintained as per the manufacturer’s recommendations. Any products found to be damaged due to lack of maintenance will not be covered by the warranty.
6.4 Any modifications made to the product will render the warranty null and void.
6.5 All items are subject to an inspection before a claim can be processed and warranty claims are only issued for items that have a proven and replicable manufacturing fault. The warranty applies to the value of the item only and does not cover shipping, incidental charges, loss of earnings or damages. Turnaround times can vary considerably depending on the time of year and manufacturer from 1 week to a month.
6.6 In many cases the product(s) will require an inspection by the manufacturer, if this is required then there will be an extra charge if a fault is not found. This cost varies per manufacturer so contact our team for details. Inspection charges can start at £50, plus any carriage fees. If there is an accepted manufacturing fault then no charge will be applied.
6.7 If you are recommended a product by a member of our staff then the responsibility of ensuring it is correct for your application is up to you. While our staff members do their utmost to ensure that we recommend the correct products we may make mistakes and there may be aspects to the applications we may have missed or been unaware of. Please see the technical datasheets for the products and if one is unavailable please contact us or the manufacturer for one.
6.8 Damage caused by installation errors and/or purchasing the incorrect item for a specific application will not be covered under warranty.
6.9 To make a warranty claim please contact us at 01738 248585 or info@daqua.co.uk.
6.10 It is the customer’s responsibility to ensure the goods arrive safely. Daqua will not take any responsibility for items lost or damaged in transit. Daqua cannot refund any carriage charges incurred when sending products back to us. Please note that items must be returned back to the office before the end of their warranty period.