Shipping for stock items is usually within 2 working days depending on the region and carriers available. Stocked items will usually say in the product description. If your order is in stock at our warehouse, or at our supplier's, we will aim to dispatch it on the next working day after your order.
Same-day shipping is only available for stock items that are ordered before 12:00 over the phone/ via proforma. Stocked items will usually say in the product description.
Delivery times are subject to change if the item is out of stock with our supplier. There are products on our website that are not stocked at our warehouse therefore lead times can vary. We recommend you contact us prior to purchasing to check current stock levels and lead times. In the event that an order/shipping is delayed, we will not be held liable for any subsequent costs incurred or late delivery charges.
Any orders that are placed after 12:00 will be processed the following working day.
Weekend or orders placed on a Bank holiday will be dispatched on the next working day. We cannot give exact times of delivery. Please call our office to check availability before you order.
If you are not available to take a delivery on the specified date, you must let us know immediately. If we attempt to deliver your order and no one is in, a re-delivery charge may be incurred.
During Christmas and New Year our warehouse will be closed. Orders over this period will be dispatched on the first working day after New Year.
How do I cancel an order?
To cancel an order you must contact us immediately. We will normally be able to help you with cancellations unless your order has already been dispatched.
If an item is purchased with us and is shipped to an address outside of the UK, the warranty we offer becomes Null and Void. We supply to the UK only!
Item Eligibility
Returns are only available for 'off the shelf' stocked/standard items and not for products that are built to order or modified to customer's requirements. If an item is not stocked in our Perth warehouse and is shipped directly from the supplier then it is considered built-to-order. If you have questions regarding this please contact our team at info@daqua.co.uk to confirm before ordering.
Unwanted Products / Incorrect Purchase
Our staff may offer guidance but this is not definitive and should only be considered as advice. If you are recommended a product by a member of our staff then the responsibility of ensuring it is correct for your application is up to you. While our staff members do their utmost to ensure that we recommend the correct products we may make mistakes and there may be aspects to the applications we may have missed or been unaware of. Please see the technical datasheets for the products and if one is unavailable please contact us or the manufacturer.
Warranty Period
All items have a 1-year warranty period from the point of sale unless stated otherwise on our website or quote.
Warranty Inspection
All items are subject to an inspection before a claim can be processed and warranty claims are only issued for items that have a proven and replicable manufacturing fault. The warranty applies to the value of the item only and does not cover shipping, incidental charges or damages. Turnaround times can vary considerably depending on the time of year and manufacturer from 1 week to a month.
In many cases the product(s) will require an inspection by the manufacturer, if this is required then there will be an extra charge if a fault is not found. This cost varies per manufacturer so contact our team for details. Inspection charges can start at £50, plus any carriage fees. If there is an accepted manufacturing fault then no charge will be applied.
If you are recommended a product by a member of our staff then the responsibility of ensuring it is correct for your application is up to you. While our staff members do their utmost to ensure that we recommend the correct products we may make mistakes and there may be aspects to the applications we may have missed or been unaware of. Please see the technical datasheets for the products and if one is unavailable please contact us or the manufacturer for one.
Damage Due to Misuse
Damage caused by installation errors and/or purchasing the incorrect item for a specific application will not be covered under warranty.
Warranty Procedure
To make a warranty claim please contact us at 01738 248585 or info@daqua.co.uk.
It is the customer’s responsibility to ensure the goods arrive safely. Daqua will not take any responsibility for items lost or damaged in transit. Daqua cannot refund any carriage charges incurred when sending products back to us. Please note that items must be returned back to the office before the end of their 1-year warranty period.